“Caddy came to our practice to assess
our situation prior to developing and delivering a specific training
course for our staff. The course not only gave us more knowledge and
practical help in managing potentially violent patients, but was also
very helpful in promoting good communication skills with all patients.”
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Susan Meyer
Practice Manager, Reigate
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| Conflict Management in Healthcare |
Conflict in the Health Service,
as highlighted recently in the media, in articles and on the
television, is on the increase.
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With increasing expectations from
the public on the degree and standard of service they should
expect to receive from the health service, coupled with the pressures
from the Government to supply those standards whilst cutting
costs, health service employees are getting conflict from every
angle.
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The constraints of time and the
demand on scarce resources can prove demoralising and de-motivating.
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By communicating and behaving pro-actively
and effectively with managers, consultants, patients and fellow
colleagues, a lot of these pressures can be alleviated.
|
Caddy are specialists in Conflict
Management and utilising their in depth knowledge of Healthcare
and skills of Aikido, can develop powerful and effective courses
for your staff.
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| Typical healthcare topics:- |
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- Risk Assessment.
- Use of body language
and other communication skills.
- Causes and triggers of
conflict.
- De-escalation techniques.
- Importance of appearance – uniform
etc.
- Impact of drugs and disease on behaviour.
- Legislation – policies
and procedures
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The ideal qualifications to deliver effective
training in this specialised area are:-
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- Medical
qualifications.
- Professional trainer.
- Business qualification.
- Nursing and management experience.
- Martial artist.
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Caddy has the lot!
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For more information ring Caddy on 0870 7772221.
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