“Caddy Consulting made the Lone
Worker training, fun, interesting and thought provoking for all that
attended. By delivering the training with Aikido principles it turned
a typically dry topic into a course that added value but was enjoyable
at the same time.”
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Gemma Simmonds
Training Officer
King Sturge LLP
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| Conflict Management |
‘Conflict in itself is neither
good nor bad – it
just is!’ Kestner & Ray (2002). Situations that may
lead to conflict arise continually in everyday life, because
of people’s
reactions to the circumstances or the actions of others.
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Conflict in the business world,
the service industries and in public services such as in the
NHS, is on the increase. Whether between staff and clients, or
between staff themselves, the cost is crippling in money, time,
personal stress and working relationships.
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Caddy consultants are specialists
in this area. Using their unique skills as aikido experts, together
with their professional business and training expertise, Caddy
develops highly successful and memorable courses ‘tailor-made’ for
your workplace.
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By managing conflict we can save your people, time and money.
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Each course is developed individually therefore the specific
training outcomes will differ, however the general outcomes are
as follows:-
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| General Training Outcomes:- |
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| |
- You will develop the abilities to recognise,
avoid and resolve conflicts in dealing with difficult
people, problematic staff issues and disruptive behaviour.
- You will
discover how powerful the principles of Aikido
are in conflict resolution.
- You will gain an understanding
of the nature of conflict, both verbal and physical.
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| |
- You will acquire
the skills and knowledge to utilise good communication
techniques.
- You will learn
about the legislation regarding violence and aggression.
- You will gain practical skills
on how to deal with verbal and physical abuse calmly
and pro-actively.
- You will learn how to identify
risk both social and environmental.
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As result of your training you will
feel safer and more confident. For more information ring Caddy
on 0870 7772221.
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